Senior Services Overview
Senior Services provides DuPage County residents, aged 60 and older, a number of programs and services that facilitate healthy aging. The Illinois Department on Aging and Northeastern Illinois Agency on Aging provide funding and have selected Senior Services as the Case Coordination Unit (CCU) for DuPage County. This Unit publishes Age Well DuPage, a senior resource directory,a Long Term Care Facilities booklet, and a Senior Housing Directory. All can be viewed online at www.dupageco.org/seniorsvcs. Services are provided through the following programs:
- Information and Assistance: Provides information to seniors and their families and other community agencies on how to access programs, services and benefits that are available to older individuals.
- Comprehensive Care Coordination: Offers a thorough in-home assessment to identify risks to a senior’s independence and provides care planning to help reduce any unmet needs.
- Community Care Program (CCP): Provides homemaker and adult day services and Emergency Home Response Systems to Illinois residents who are at least 60 years of age and who meet eligibility guidelines. Services include help with basic household tasks and personal care, as well as on-going case management. The purpose of this state sponsored program is to help seniors maintain the maximum possible level of independence, and to prevent unnecessary nursing facility placement. The Community Aging Referral Program (CARP) allows individuals with higher assets to purchase these same services with a referral from Senior Services.
- Case Management: Provides follow-up, monitoring and advocacy to ensure implemented plans of care continue to meet the needs and wishes of the older adult.
- Home Delivered Meals: Arranges to have meals delivered to homebound seniors who are unable to shop, prepare meals, or attend a Community Dining Center. A care coordinator from Senior Services will complete a comprehensive assessment to determine eligibility and review other services or resources available.
- Elder Abuse and Neglect Program: Responds to all reported cases of elder abuse, neglect and financial exploitation in DuPage County. A trained caseworker investigates each report and works with the older person to resolve the abusive situation. People who report suspected cases of elder abuse are assured of confidentiality.
- Flexible Community Services: This grant provides limited emergency funding to meet needs for products or services for which there is no alternative funding. By definition it targets our most elderly, frail and at risk seniors with unmet needs for medical care and supplies, household support, access or transportation and home modification.
- Residential Repair and Renovation: Provides limited funding for minor home modifications to frail older adults, to enhance their ability to function independently.
- Money Management: A volunteer based program that assists seniors who may be having difficulty paying bills, balancing their checkbooks, negotiating with creditors, or making a budget. Community Care Program clients and vulnerable seniors who are victims of exploitation can receive free assistance from an insured AARP volunteer. Income and asset guidelines apply. “The Money Management Program is part of the AARP Foundation, AARP’s affiliated charity.”
- Choices for Care: Provides a consultation to all nursing facility applicants to explore options for long term care which may include home and community-based services or other long term care solutions. A comprehensive assessment helps identify needs; reviews service options and cost, and assists in developing a plan of care. A prospective nursing facility applicant can then choose services that are appropriate and affordable.
- Long Term Care Ombudsman Program: An ombudsman represents and advocates for residents in long term care facilities, licensed assisted living and supportive living facilities. An ombudsman receives, investigates and attempts to resolve all concerns and/or complaints regarding the care of residents; visits all licensed facilities on a regular basis; educates residents, family members and concerned citizens about residents’ rights. A booklet of long term care facilities in DuPage County and the surrounding area is available from Senior Services.
- Pathways to Community Living: A resident of long term care, having recovered and become stable, may decide to return to the community. A transition coordinator will meet with them, determine if this is a safe and appropriate plan and assist the individual in locating housing and securing other necessary items. Eligibility criteria must be met.
- Outreach: Community visits to locate seniors who may be isolated due to transportation, housing, or language barriers. Efforts are made to educate and engage these individuals and their caregivers about resources and services they may need.
- Family Caregiver Support Program: A federally funded program that provides information and assistance, respite services, emergency support, and legal assistance to caregivers of older persons and grandparents raising grandchildren. Services may include respite in the form of home health care, adult day services, or nursing home placement on a short-term basis. Emergency gap-filling services are also available in the form of respite care, home modification, transportation, assistive devices, and financial assistance.
- Senior Transportation: Provides limited funding for transportation to low income DuPage County seniors who are not eligible for other available transportation services. Priority is given for travel to medical appointments, nutrition sites, grocery shopping, and banking.
- The National Council on the Aging created Benefits Checkup to help older adults to quickly identify programs that may improve the quality of their lives. Family and friends can also obtain facts about benefits that their loved ones may qualify for.
- The Illinois Aging Services website will help you perform an online search for over 200 service categories.
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